MD Technical School B2BTraining for organizations

Courses

Helpdesk

40 hours 30 lessons 5 assessments Certificate on completion

What is inside

The first 6 of 30 lessons. The rest unlock when your team starts.

  1. RingCentral

  2. Helpdesk Support Part 1: Foundations & Customer Service

  3. Helpdesk Support Part 2: Troubleshooting Hardware & Software

  4. Helpdesk Support Part 3: Networking, Security & Career Readiness

  5. Helpdesk Scenario Challenge — Review & Application

  6. Class Kickoff

  7. 24 more lessons, plus labs and assessments

A look at the material

The opening of the first lesson, as your team would see it.

Lesson preview

Helpdesk Support Part 1: Foundations & Customer Service

Helpdesk Support Part 1: Foundations & Customer Service This lecture introduces the core responsibilities of a helpdesk support specialist, the tools and systems used on the job, and the customer service skills required to deliver professional technical support in any environment. What Is Helpdesk Support?